Terms & conditions

The products and services will be provided by Business Insider SRL, the owner of the brand City Compass Media, and the website www.RomaniaBucharestBeyond.com and its affiliate www.Romania-Insider.com, headquartered in Romania, Bucharest, Pache Protopopescu Square, no. 1, 021 401, with the work offices at 61 Buzesti St., Bl. A6, Sc. A, 4th Fl., Apt. 23, 011013, Bucharest, Romania, registered at the Bucharest Trade Register with the number J40/6901/2011, C.I.F. RO28588173, email webshop@romania-insider.com, phone number +40 (0)722 206 413.


The term „Products” in the present terms & conditions refers to the guide City Compass Romania: Bucharest & Beyond, in hardcopy. The guide is published annually, every autumn the following year’s edition (e.g. In Autumn 2017 is launched the 2018 edition). 

The term „Services” refers to delivery services, advertising and other services from the City Compass Media portfolio that RomaniaBucharestBeyond.com offers either as a separate item in the online shop, or as part of a promotional package.

The term further referred to as “Digital services” represents the digital services offered by RomaniaBucharestBeyond.com, consisting of the e-book City Compass Romania: Bucharest & Beyond, in the formats offered by RomaniaBucharestBeyond.com and mentioned in product description.

The term “Account” refers to the section of the site that consists of an e-mail and/or username and password that allows the User to purchase the products and services offered on this website and that contains information about the User (orders, subscription details, account information, shipping and billing addresses etc.)

The term “Contract” represents the contract agreed away from business premises that is concluded between the User and Business Insider SRL when placing an order, without the simultaneous physical presence of the Parties.

The terms “User” refers to a person or entity that purchases one of the products or services mentioned above from the website RomaniaBucharestBeyond.com.

The terms “Website” refers to the domain www.RomaniaBucharestBeyond.com, and its subdomains.


RomaniaBucharestBeyond.com reserves the right to modify the content, type and availability of any digital service at any time.

We will process your order as soon as possible. The only delays in the activation of the services and/or delivery of the products might occur while payment details are verified and the payment processed.

Any order placed during the weekend or during a working day, after 3 p.m. Romania time (UTC +2), will be processed and delivered the following working day. 

Any complaint or inquiry regarding the products and services provided should be addressed to us either as a message in the “Contact” page or at webshop@romania-insider.com. RomaniaBucharestBeyond.com undertakes to offer the utmost support and availability in answering any questions and solving any complaints regarding these services.

Any disagreement or dispute that may arise regarding the products and services provided will be solved amiably by direct negotiations or through conventional representatives. If these negotiations fail to solve the disagreement, the issue may be submitted to the competent legal institutions of Bucharest.

By placing an order the User acknowledges that they have become aware of any data posted on the site about the products and services ordered (name, price, weight, quantity, format, product information about special, different limitations of quantity, etc) and that they accept them without reservation.

By accepting these terms and conditions, you grant us that:

·         You are at least 18 years of age.

·         All information and details you provide to us are true and accurate.

·         You will comply with these terms and conditions, and any additional terms or restrictions which apply to purchasing these products and services, offers and events which are notified to you.

·         The payment method used is yours and is current and valid.


The standard price for the products and services is the one established by RomaniaBucharestBeyond.com and published on this online shop for every item in the online shop page. The prices displayed in the shop are VAT inclusive; the VAT amount (if applicable) will be expressed at checkout. If no VAT applies for certain products or services depending on your country of residence, the final price will be displayed at checkout, after you fill in your billing details.

All prices are in Euro, unless otherwise stated. The shipping costs will be calculated in the checkout page, depending on your place of residence.

Promotions and discount eligibility are determined at the time of the order. Discounts cannot be applied retroactively.

When placing the order, you’ll be asked to register with an account on the website. In order to finalize your purchase and proceed with the payment you will have to provide us your full name, shipping and billing addresses and, if applicable, your company name. These details will be required in the checkout phase of the purchase. Please check our privacy policy for information on the use and protection of your data.

By setting the account and placing the order you agree to receive e-mails from us with updates regarding your account, deliveries and order status.

RomaniaBucharestBeyond.com reserves the right to change prices and fees at any time. The price changes will not affect your order if you accepted it and authorized the payment, but it may affect the products in your shopping cart that haven’t been ordered yet. When finalizing the order you will have the opportunity to accept or reject the new price.

Before making the payment, make sure you review your order details and make sure the information provided is accurate. You will also receive a confirmation e-mail with the order details. Please contact us immediately if there’s something wrong with the order you placed. We take no responsibility for deliveries to the wrong recipient if the wrong shipping address was provided by the User, however, we will offer our utmost support in correcting this.


By creating and using the Account, you, as the User, assume responsibility for maintaining the confidentiality of the account information (username and password) and for managing the access to the account, and, to the extent permitted by law, the responsibility for the activities conducted through the Account.

By creating an Account and/ or placing orders, you accept expressly and unequivocally the terms and conditions of the Website in its last updated version communicated in the Website. After creating the Account, using its content equals accepting the terms and conditions of the website and its updated versions. These terms and conditions can be modified at any time by RomaniaBucharestBeyond.com.

For any issue regarding your payment please contact us at webshop@romania-insider.com.


Digital services:

According to Art. 16 Lit. m) of the Romanian Emergency Ordinance no. 34/2014, there are exempted from the right of withdrawal from distance-agreed contracts and contracts agreed away from business premises the certain cases which refer to the supply of digital content not delivered on a material support.

By placing an order for or containing digital services on this website, you acknowledge that we are under no obligation of refunding your payment and that you lose the right to withdraw from this agreement according to the Romanian Law 34/2014, Art. 16, Lit. M, once your order is placed and the payment is completed.


For the products sold via this online shop, respectively the printed books, you have the right to withdraw from the present contract within 14 days from the date you, or the third person you allowed to do this, received the product, according to the Romanian Emergency Ordinance no. 34/2014.

To exercise your right of withdrawal, you must inform us, Business Insider SRL, Bucharest, 61 Buzesti St., Bl. A6, Sc. A, 4th Fl., Apt. 23, 011013, Bucharest, Romania, email webshop@romania-insider.com, phone number +40 (0)722 206 413 of your decision to withdraw from this contract using an unambiguous written statement, such as a letter sent by post or email. We can also e-mail you a standard withdrawal form in .PDF format that you can fill in and return to us by e-mail.

If you withdraw, we will reimburse the amount we have received from you for the products, except the delivery costs. We may postpone the refund until the date we receive the products back or until you provide proof that you have returned the products as soon as possible. We will perform this refund using the following payment methods:

  • PayPal - If your initial payment method was PayPal;
  • Bank wire – If you paid cash either at courier or at our office, with a card or via bank wire

Deliver the products back or bring them directly to us without undue delay, within 14 days of the date you notified us of the withdrawal. The term is met if products are sent back before the expiry of the 14-day period.

You will have to bear the delivery cost of returning the products.

The products are eligible for refund if they are in the same condition as received - without any damages to the product.


RomaniaBucharestBeyond.com and its publisher Business Insider SRL own the copyright over the products and services provided.

The products and services may not, under any circumstances be replicated or used for commercial purposes. For any change in the way these products and services are used you must get an approval from webshop@romania-insider.com.

Last update 20.02.2018